Refund & Cancellation Policy

Last updated: 07 Sep 2026

This policy explains cancellations and refunds for both Customers and Drivers using the ConfirmRide platform. It should be read together with our Terms & Conditions.

1. Ride Fares Are Not Collected by ConfirmRide

ConfirmRide does not take payment for ride fares through the Platform — Customers pay Drivers directly (cash or the Driver's own UPI/QR) at the end of the ride. Because no fare payment passes through ConfirmRide, there is generally no "refund" to process from ConfirmRide's side for ride fares. Any amount paid in error to a Driver should first be raised directly with that Driver; you may also contact ConfirmRide support and we will assist in reviewing the trip record and reaching out to the Driver on your behalf, though we cannot guarantee recovery of cash already paid.

2. Customer Cancellations

• Before a Driver is assigned: A booking can be cancelled freely with no charge.
• After a Driver has accepted/been assigned: Please cancel as early as possible so the Driver isn't left waiting. Repeated last-minute cancellations after a Driver has already started travelling to the pickup point may affect your ability to book rides in future, at ConfirmRide's discretion.
• Since no online payment is taken at booking time, cancellation does not involve a monetary refund from ConfirmRide.

3. Driver No-Show / Customer No-Show

• If a Driver does not arrive within a reasonable time of accepting a ride, the Customer may cancel and re-book without any liability.
• If a Customer is not reachable or not present at the pickup point after a fair waiting period, the Driver may cancel the ride. Any applicable waiting charge (if the Driver did wait at the location) is a matter to be settled directly between Customer and Driver, consistent with the fare-rate card shown in the app.

4. Fare Disputes

If you believe you were charged more than the fair fare for a ride, please contact ConfirmRide support with the approximate date, time, pickup/drop location and vehicle type. We will check the trip's recorded distance and estimated fare on our system and share this with you, and may raise it with the concerned Driver. This is offered as a good-faith mediation service; ConfirmRide is not a party to the fare transaction itself and cannot compel a refund from a Driver.

5. Driver Commission Payments & Refunds

• Drivers submit a daily 10% commission on completed-ride earnings to ConfirmRide via UPI/QR, which is confirmed by our Admin team against the UTR/transaction reference provided.
• If a commission payment is confirmed against the correct amount, it is treated as final and is non-refundable, as it relates to rides already completed on the Platform.
• If a Driver believes a commission was submitted in error (e.g. duplicate payment, wrong amount due to a technical issue, or a payment marked "Rejected" that was in fact valid), the Driver should contact ConfirmRide support within 7 days of the payment with proof of the transaction (UTR/screenshot). Valid errors will be corrected in the Driver's account/ledger, or adjusted against the next day's due commission, at ConfirmRide's discretion.

6. How to Reach Us

For any cancellation, fare-dispute or commission query, please contact ConfirmRide support at +91 70618 39422, providing your registered mobile number and relevant booking/ride details so we can look into it quickly.